MONEY BACK GUARANTEE
Byron Bay Bronze offers a 'no questions asked' money-back guarantee to ensure no customer is stuck with product they do not enjoy. Please read carefully below to understand all terms and conditions. It is the customers full responsibility to abide by the below requirements:
-The entire value of products purchased will be returned
-Shipping will not be refunded
-Customer must request a return address from firstname.lastname@example.org
-Customer must return the products with no more than 1/4 used in each item
-Return shipping will be at the customers own expense
-Once the products are returned, and the 1/4 rule checked, the refund will be processed within 24 hours to the payment method used at checkout
No refund will be given on mitts, even if un-open due to health and safety regulations.
All orders received prior to 8am on that day will be sent out the same day or the following at the latest*. Eg If you order on Monday before 8am it will be dispatched Monday or Tuesday at the latest. We have a guarantee that all orders will be sent by our courier if received prior to 8am however things do happen.
*Business days only
Standard shipping to Australia is estimated to be 2-5 days. Some outlying areas may take longer however. Our express post option will take 1-2 days to the vast majority of Australia & again some outlying, remote areas longer.
Discount codes can only be used on regular priced products. You can not add a discount code to a special offer such as the Black Friday/ Cyber Monday sale, Christmas Sales etc.
Value added discounts will still apply wherever possible. These include buy X get Y for 10% off etc.
Any discount codes must be entered upon checking out to qualify. It is the customers full responsibility to ensure the discount code is entered correctly. IN NO CIRCUMSTANCES WILL DISCOUNTS BE APPLIED RETROSPECTIVELY, so be sure to reach out to one of our team if you are having trouble. We are available on Facebook, Instagram, Phone & email. We WILL NOT honour any discounts codes that did not populate whilst checking out, it is the customers full responsibility to ensure the code has successfully worked.
We try to give our customers the highest quality products at the best possible prices. We still need to protect our profit as running a business is tough enough, let alone providing eco, high end ingredients. We stand by our ethos of sustainable, ethical and positively impacting peoples lives and appreciate your understanding & ongoing support.
By running a successful business we ensure continued support of our selected charity partners.